Phone friends

What is phone friends?

The phone friends system offers a safer, confidential alternative to conventional phone calling, enabling you to talk on your phone with any of your potential partners without either of you revealing personal phone numbers.

How does the phone friends system work?

• When you’re ready to make the step up from typing to talking just click the "Invite for a phone chat" link on the profile of the person you want to talk with.
• if you have not registered your phone number, enter it in the form, if you have already entered a phone number you will not be asked again.
• Your contact will receive an email with your request to talk.
• If your contact accepts, we create a new phone number unique to your connection together.
• You and your match will then receive emails with your unique phone friends number.
• Through your new phone friends number, you can call your contact from the phone you registered with us and they can call you.
• When you receive a call you will see the caller ID of the phone friends number that you were sent by email. On answering the call you will hear a brief introduction message before deciding to accept the call or not.
• If the recipient chooses not to answer the call from the phone friends system the caller hears a message saying that the recipient is unavailable.
• If the recipient chooses to decline the call after hearing the introduction the caller hears a message saying the recipient is unavailable.

What about voicemail?

We understand that voicemail and answerphone systems quite often give away personal information that would be better kept confidential. For this reason we will not put calls through to your voicemail and if you are unable to take a call the caller will hear a message saying that the recipient is unavailable.

How will I know who is calling?

Your phone friends phone number will be displayed as caller ID when you receive a call. To make things easier you might want to enter your phone friends number into your phone's contact list when you receive the email confirming that the contact has been set up.

Can someone pass my phone friends number onto anyone else to use?

No. You may call or be called anytime through your unique phone friends number, but only by dialing in from the number registered by your contact. Anyone calling from another phone will hear a message that they have no contact on this number.

Can I cut off the phone friends number for one connection but keep my other contacts?

Yes. Simply go to My phone friends, select the contact from the list and select the delete button. Your other contacts will be unaffected.

Do I need to purchase special equipment or software?

No. The phone friends system will work on any normal telephone.

Can I change my personal phone number and keep my existing phone friends contacts?

Yes. You may change your registered telephone number at any time and all calls will begin and end at that phone with immediate effect.

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