In short
Log in to DatingAgency.com's online service at members.datingagency.com/login. If you've forgotten your password, use the reset option on the login page and check your email, including spam. Charges show under the billing name displayed at checkout. Cancel renewal in Settings > Billing; delete your account from your avatar > Settings > Delete Account.
Logging in
Go to the members login page and enter the email address and password you joined with. This information website, where you're reading now, doesn't hold accounts, so you can only log in on the members site.
If the page won't accept your details, check for an extra space after your email address and that caps lock is off.
Forgotten password
Use the password reset option on the login page. Enter the email address you joined with and follow the instructions; the reset message goes to that address.
- Check your spam or junk folder if it doesn't arrive within a few minutes.
- Make sure you're using the address you joined with; if you have more than one, try each.
- Never give your password to anyone who contacts you, including someone claiming to be from the site.
Still stuck? The members help centre can help you get back in. Our contact page explains what to include.
Asked to verify your identity?
Most members never need to verify their ID; it's an optional badge. Some sign-ups are asked to verify, for example if you joined through a VPN or an account has been flagged. Verification uses a photo ID and a selfie, checked by LEM Verify. If you're asked by email or message and aren't sure the request is genuine, don't follow the link: go to the login page yourself and check there.
A charge you don't recognise
Payments for the online service show on statements under the billing name displayed at checkout, which may not say DatingAgency.com. Memberships renew automatically until cancelled, which is the usual reason for an unexpected charge. Log in and check Settings > Billing; our prices page explains renewal.
Cancelling and deleting
- Stop renewal: log in, go to Settings > Billing and cancel.
- Delete your account: click your avatar, then Settings > Delete Account.
Do both if you're leaving for good: cancel first so nothing renews, then delete. How it works and the key facts page have the rest of the details.
Questions people ask
Where do I log in?
At members.datingagency.com/login. That is the only login page for the online service; this information website doesn't hold accounts.
I didn't get the password reset email. What now?
Check your spam or junk folder and make sure you used the email address you joined with. If it still doesn't arrive, contact the members help centre.
Why am I being asked to verify my ID?
ID verification is optional for most members, but some sign-ups are asked to verify, for example if you joined through a VPN or an account has been flagged. It uses a photo ID and a selfie, checked by LEM Verify. If you're unsure whether a request is genuine, go to the login page yourself rather than following a link.
Does deleting my account cancel my payments?
Cancel renewal first in Settings > Billing so nothing renews, then delete your account from your avatar > Settings > Delete Account if you want your profile removed.
Sources
Checked 18 October 2026. Spotted something out of date? Tell us.